Microsoft wants companies to build their own AI-powered “copilots” — using tools on Azure and machine learning models from its close partner OpenAI, of course. Microsoft defines a “copilot” as a ...

, and if implemented properly, they can build your sales pipeline and monetize your social media accounts. , a leading bot-building platform, allows you to build a complex chatbot in a matter of ...

A few years ago at its Build developer conference, Microsoft made its conversation as a service (CaaS) offerings the centerpiece of its announcements. This year, Microsoft made some solid advancements ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...