Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, ...
Forbes

Using Simulation Training In Contact Centers To Improve Key Metrics

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...