eGain Announces AI Agent for Cisco Webex Contact Center to Deliver AI-Powered Knowledge at the Point of Service

SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge ...
No Jitter

2026 may be the year of human and AI agent collaboration

Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.
No Jitter

No Jitter Roll: Kore.ai Adds AI Agents, Intermedia Debuts Contact Center for Teams

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication and collaboration spaces. Leading off this week, we highlight: Kore.ai's launch AI for ...
Forbes

AI Can Try, But Call Center Agents Aren’t Going Anywhere—Yet

Yishay Carmiel is the founder & CEO of Meaning and a global AI expert known for building disruptive, revenue-generating products & services. Artificial intelligence (AI) has touched us all, from our ...
Destination CRM

Will AI Replace Contact Center Agents?

Executives, contact center leaders, and agents have been grappling with this question since late 2022, when OpenAI brought ChatGPT and generative artificial intelligence (GenAI) into the mainstream.
Statetechmagazine

Tech Trends: Contact Center AI Improves Citizen Experience and Agent Workspace

“In the past, we used to sell technology. Now, we sell use cases,” says Rocky Grubb, a CDW solution architect team lead for the collaboration practice. Grubb, who manages the CDW presales team for ...