In today's enterprise landscape, software development often resembles a game of telephone. Business users articulate needs, and—after those needs go through layers of marketing, product and ...

Imagine that a recent call from a disgruntled client has made it all too apparent that there is a disconnect, or lack of alignment, between departments when it comes to CRM. According to the client, ...

Hospital and health system executives have long emphasized that cross-departmental alignment is critical to organizational success — but it can be challenging, especially when department-level ...