Flow launches voice over Wi-Fi calling to customers nationwide

Telecoms provider Flow has announced that a substantial portion of its customer base can now access voice over Wi-Fi (VoWiFi) ...
TechRepublic

4 Steps to Improve Call Flow from Greeting to Resolution

4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and ...
TechRepublic

How To Set Up an IVR Call Flow to Maximize Containment Rate

How To Set Up an IVR Call Flow to Maximize Containment Rate Your email has been sent Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and ...