Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

Editor's Note: The following is a guest post from Linda Deeken, chief marketing officer, and Chris Fosdick, principal, at The Cambridge Group. To get to the heart of customer demand and unlock new ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

The app provides tools to help candidates excel in their next job interview and companies to efficiently find the right ...

Introduction to Customer Discovery training provides entrepreneurs an opportunity to learn about customer discovery interview process and business model design. The customer interview process is one ...

opportunities. Yet this approach, which traditionally pays for itself with a handsome dividend (one of my most recent client interviews revealed a 6 figure engagement), is probably one of the most ...

Candidates report that employers are requiring more rounds of interviews than ever before. Labor market experts say that this is by design. In today’s labor market, the interview process can seem like ...

It happens far too often: a promising candidate sails through the interview process, but then starts to seem unsure and uncommitted. Your team has spent hours on screening and interviews, but in the ...