Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

ASAPP, the Customer Experience Platform (CXP) powering AI-driven customer service for the agentic enterprise, today announced the launch of a system of purpose-built AI agents designed to run customer ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

A couple of weeks ago Salesforce launched Agentforce 3 to provide fast time to value and help to answer ROI questions about agentic AI. As the software evolves at pace, Salesforce itself is jumping ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, ...

UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...

ASAPP expanded its CXP with five specialized AI agents designed to automate enterprise contact center operations from discovery through optimization.

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

Discover how AI agents are revolutionising banking with faster loan approvals, automated checks, and enhanced customer ...