Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...

The Quality Management Summit & Awards is one of India's leading platforms for recognizing excellence across industries.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Tal Almog 1.80 seconds.

Delivering the ultimate customer experience is critical for any medical device manufacturer. Many companies have adopted a service excellence approach, providing an onramp to rapidly and ...

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. Paradoxically, adopting digital transformation solutions meant streamlining ...

In the dynamic world of E-commerce, Shoplazza stands as a visionary, harnessing the transformative power of Artificial Intelligence (AI). In the ever-evolving landscape of E-commerce, Shoplazza stands ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, ...

In this episode of "CX Decoded," Dom Nicastro, editor-in-chief at CMSWire, delves into the transformative impact of AI on customer service, featuring insights from Raj Krishnan, partner of technology ...

In the fiercely competitive world of financial services, achieving operational excellence is key in the continuous development of efficiency, productivity and improvement of customer experience.

Most organizations continuously strive to achieve operational excellence, but they spend less effort understanding customer needs — and few marry these two sources of customer value effectively. While ...