Luzerne County 911 dispatchers couldn’t give callers their undivided attention in the past because they had to simultaneously search a database to pinpoint emergency responders who must be summoned to ...

Months before a man died following a computer-aided dispatch system outage, a Baltimore official warned that the ailing emergency communications network, which routes 911 calls to police and fire ...

The department is taking a gentler approach to alerting firefighters of incoming calls, with alarms that start softly and a calm recorded voice.

TODAY: (Updated 6:04 p.m.) A consolidated emergency dispatching system got a big boost this week with enabling legislation signed by Iowa Gov. Chet Culver, and the move is being hailed by both Scott ...

Engineers at Oregon State University are studying a new approach to organize and route truck transportation that could save millions of dollars, improve the quality of life for thousands of truck ...

The Bowling Green Police Department has implemented a new non-emergency dispatch system designed to help dispatchers prioritize more immediate situations.

TRAVERSE CITY — A full rollout of Grand Traverse County’s Central Dispatch AI assistant has been delayed because of technical problems. The county’s implementation of the new automated assistant ...