This article is more than 6 years old. Two of the most influential tech innovations that rocketed into our daily lives in the last several years are virtual digital assistants and online chatbots.

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

There are many benefits to hiring an in-house employee, but cost isn't typically one of them. For small and midsize businesses, the costs associated with a full-time employee can be a deterrent to ...