Most of us have been interacting with customer support agents for years. It can be a frustrating experience: Oftentimes the agent knows less than we do about their product or service, calls are ...

Modern chatbots have become more than just customer support programs. Thanks to powerful breakthroughs in machine learning and natural language processing — two subsets of the field of artificial ...

Thanks to the rise of ChatGPT, Gemini and Claude, we're surrounded by artificial intelligence chatbots, software tools that mimic human conversation. You've probably chatted with a customer service ...

Conversational AI, coupled with semantic search, has drastically improved the baseline for speed, convenience and self-service in customer service. It's no surprise, then, that the industry is ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Large language model–driven artificial intelligence (AI) chatbots burst ...

Researchers at the University at Albany’s Center for Technology in Government and University College London have been working to uncover exactly how governments are using AI-enabled chatbots and the ...

Kotozna Inc. (Head office: Minato-ku, Tokyo; Representative Director: Genri Goto) is a B2B SaaS company specializing in ...

ChatGPT started the AI revolution, but it isn't the only chatbot worth using. We've tested the best AI chatbots to help you determine which one is right for you. I’ve been writing about consumer ...

Chatbots that use more advanced AI algorithms could give customers a seamless experience transitioning between technology and humans. Some banks have already developed strong chatbots that have ...

Chatbots increasingly bridge the gap between gaming and the broader digital world. Plenty of players use bots to discover new ...