You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

Positive feedback loops improve operations by using employee insights. Such loops can boost retention by addressing workplace issues. Creating loops involves interviews and honest employee feedback.

If you’ve ever found yourself amazed by the capabilities of AI conversational models like ChatGPT but wishing they could offer just a touch more refined or in-depth answers, you will be pleased to ...