As governments move beyond AI pilots, the real challenge is execution at scale. Responsible governance, integrated platforms ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

In a rapidly evolving digital landscape, modernizing workforce management systems has become an urgent priority for federal agencies to remain competitive and efficient. During a recent podcast ...

Employer needs and worker expectations have evolved dramatically with the pandemic and its aftershocks. That’s why it's more important than ever for organizations looking to expand their access to ...

In the 1980s, the U.S. saw a $1 billion climate disaster every four months, one federal official said. Today, it’s as frequent as every three weeks. “It’s a stark reminder of the escalating [climate] ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Miles Everson Standing in ...

Running a business today means staying nimble. Markets shift, technologies evolve, and the workforce you relied on a few years ago may not be the one you need tomorrow. Yet despite all this change, ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...