Organizations that provide new employee orientation generally experience higher levels of job satisfaction and lower turnover rates. A comprehensive orientation and onboarding program should give ...

Turnover in long-term care can have a negative impact on customer care and the bottom line. In Part One on recruiting and retention, I discussed strategies, such as behavioral assessments and the ...

Your initial interactions with customers can make or break their long-term relationship with your business. When building a customer onboarding program, one size does not fit all. Just as you ...