Continuous improvement specialists are challenged to solve problems for their organizations or clients. They have acquired a wide array of tools, methods, and techniques for that purpose. If ...

I lived in Amsterdam for 3 years. When I moved there I was very lucky to find an apartment in a building that was recently finished. My wife and I were the first people to ever live in our apartment, ...

Chatbots aren’t cool, and their usefulness is debatable. Here’s how we can do better with AI than a chatbot. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

In the fast-paced world of modern business, workarounds are often hailed as the heroes of productivity. Workarounds allow teams to sidestep obstacles while continuing to move a task forward. But what ...

In a previous article entitled, "What Are Problems?" we theorized that problems cannot or do not exist—at least, not in the way we've been taught to think about them. Because all we have are ...

Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...