Like nuts and bolts, automated processes and decision making must be “part and parcel” to securing and delivering frictionless digital customer experiences in the banking delivery model of today (and ...

Firstsource Solutions has been recognized as a Leader and Star Performer in the Everest Group and NelsonHall assessments for their banking operations. They excel in GenAI and process automation, ...

For a while now, banks in India have relied on manual processes to serve their corporate clients, but that is starting to change as more customers now expect to be served through digital platforms. In ...

The Gartner "Hype Cycle" has long been a good way to look at capabilities and think of whether we are in the early days, in the hype, when a new technology has promise but the standards and ...

Community driven content discussing all aspects of software development from DevOps to design patterns. According to Gartner Research, Robotic process automation (RPA) has become one of the fastest ...

Ikano Bank exceeded its target of saving 100,000 hours during 2021 with time to spare, through the use of UiPath’s robotic process automation (RPA) software across its business. After a nudge from the ...

There’s clear evidence of how much the COVID crisis has driven online uptake in the traditional retail banking sector from the revelation by NatWest that 58% of its customers are now digital-only, up ...

A common misconception due to the effects of the Covid-19 pandemic is that companies are shutting down or performing less efficiently. While this is the case in certain industries, operations like ...