AI has the potential to accelerate operations, but this raises a new challenge: how to keep humans in the loop when AI can ...

Customer feedback can be a valuable resource in improving satisfaction and the employee experience. For years, companies have damaged their relationships with customers by failing to act on the ...

Dom Nicastro, editor in chief at CMSWire, sat down with Deborah Bearden, enterprise customer experience manager at Simmons Bank, to talk shop on all things CX, from closed-loop feedback and associate ...

Responding to customer feedback is critical for an effective voice-of-the-customer (VoC) program, yet far too few companies have a systematic way of doing so, according to Forrester Research. Only 61 ...

LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow ...

Closing the loop on customer feedback is fundamental: if a customer gives feedback about an unresolved issue — especially if you proactively asked for it — you should follow up. It seems like a ...

Company Emerges From Stealth with Transformative AI-Powered Platform that Modernizes How B2B SaaS Companies Collect and Act on Customer Feedback "Since implementing BackEngine, we've significantly ...

DISQO, a customer experience platform, on Thursday announced the acquisition of a software-as-a-service technology company that enables marketers to learn what consumers really think and feel about ...

Opinions expressed by Entrepreneur contributors are their own. Modern businesses can use all sorts of tools, including automation, to collect information about what customers think, want and do. Many ...

Company Emerges From Stealth with Transformative AI-Powered Platform that Modernizes How B2B SaaS Companies Collect and Act on Customer Feedback CULVER CITY, Calif., May 13, 2025 /PRNewswire/ -- ...