Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

We’re excited to announce that Fin, Intercom’s AI bot powered by a mix of large language models including OpenAI’s GPT-4, is now available to everyone. For support teams that care about quality of ...