Process mining is a data science and process management technique that's evolving with digital transformation business projects. Learn how process mining is impacting modern enterprises and business ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

Many organizations are investing in AI to improve efficiency and decision-making, yet they struggle to see meaningful impact. The problem? Their underlying business processes weren’t designed for AI.

In a recent article, I took a critical look at the burgeoning robotic process automation (RPA) market – and found that in many cases, vendor promises were well ahead of functionality for this ...