Virgin Media O2 has warned customers about a new scam email targeting customers impacted by its recent 3G switch-off programme.

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

Virgin Media O2 says customers need to stay alert, as scammers are attempting to exploit the 3G switch-off by sending fraudulent emails that appear to come from the company and claim a SIM card ...