Years ago, when I was an industry analyst researching operational efficiency, I discovered something disturbing: The average mean time to repair (MTTR) for IT incidents was four hours, with the first ...

Martin Hensher ([email protected]) is an associate professor of health systems financing and organization in Deakin University’s Institute for Health Transformation, in Burwood, Victoria, Australia.

Everyone has an area to improve upon, whether that's getting a better job, focusing on healthier habits or completing a college degree. But it can be easy to get thrown off course as you try to ...