San Diego-based ChatSpark announces its Conversational AI platform featuring AI Agents, real-time AI Actions, and ...

Global carrier strengthens digital CX strategy with omnichannel, enterprise-grade agentic AI to support passengers throughout their travel journey TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native ...

Most recently, PolyAI earned the Gold Stevie Award for Best Customer Support Solution. The Stevie Awards are the world's top honors for customer service, contact center, business development, and ...

In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...

The platform uses a combination of AI orchestration tools and sentiment analysis to identify stress, fear, or confusion in a ...

Plume Design announced a major evolution of its platform, delivering the only open, vendor-agnostic carrier-grade Agentic AI orchestration platform for ISP operations.

Plume to Deliver the Only Open Agentic AI Platform that Supports the Complete ISP Customer Journey Built on insights from 500 million devices, the open, vendor-agnostic Plume Platform unifies network ...

China's Ministry of Commerce (MOFCOM) on Wednesday launched a national-level overseas comprehensive service platform, upgrading support mechanisms for companies expanding abroad. The move was seen as ...

Consider the last time you wanted to purchase a messaging app for your organization. You may have explored industry-specific websites, read whitepapers, compared product features, evaluated pricing ...

X experienced a widespread outage early Monday, leaving thousands of users unable to access the social media platform. According to Downdetector, a website that tracks service disruptions based on ...

Emile brings close to two decades of real estate industry experience and thought leadership to HousingWire. In 2010, he became a licensed real estate agent in Manhattan, and in 2018, he co-founded The ...

With nearly two decades of retail and project management experience, Brett Day can simplify traditional and Agile project management philosophies and methodologies and explain the features of project ...