The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big three telecoms. Employees at Rogers and Telus said frontline customer ...

Refund fraud is now a business, with methods and tutorials sold to exploit return policies for profit. Flare shows how fraudsters turn refunds and chargebacks into a repeatable profit model.

Financial tools, workflows, staffing, marketing, and customer service can all be reviewed through a lean lens.

The office will support Michigan, Minnesota, northern Illinois, northern Ohio, northwest Pennsylvania and Wisconsin.

Long customer wait times are now making headlines (again) as frustration with our ‘Big 3’ telecoms have boiled over. A recent investigation by CBC News has highlighted a growing wave of complaints ...

Kia UK is celebrating customer experience achievements across its nationwide dealer network, with a high Reputation score.

For 2026, 14 Kia dealerships achieved Reputation Scores above 900, placing them among the highest‑rated automotive retailers in the UK. A further 110 Kia ...

New AI agent helps enhance lead qualification, supports instant responses, and integrates seamlessly at competitive ...

Regional senior living provider Era Living this year named a new CEO and now, it is adapting operations to prepare for the next generation of senior ...

Web professionals gain a 24/7 AI mentor and custom learning plans to conquer technical roadblocks immediately. BOULDER, ...

Sen. Kirsten Gillibrand and colleagues are investigating “Social Security chaos,” citing staffing cuts, long wait times, and declining service for millions.