Abstract: In the contemporary digital era, call centers have significantly incorporated automation through callbots, but they often lack an essential aspect of customer service: empathy. This paper ...

In the latest development regarding the firing incident outside filmmaker Rohit Shetty's Juhu residence, the Mumbai Police have invoked the stringent Maharashtra Control of Organised Crime Act (MCOCA) ...

Meta-owned WhatsApp has begun rolling out voice and video calling on WhatsApp Web, while a separate Android beta update reveals upcoming customisation features WhatsApp has started enabling voice and ...

WhatsApp Web is starting to support voice and video calls, nearly a decade after the browser-based version of the messaging service first launched. WhatsApp Web has been available since 2015, but ...

(Bloomberg) --Kevin Warsh floated plenty of ideas for how he would run the Federal Reserve during his campaign for the job as chair. For Wall Street, few are as cryptic — or potentially consequential ...