Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

As the craze of earnings season draws to a close, here’s a look back at some of the most exciting (and some less so) results from Q4. Today, we are looking at automation software stocks, starting with ...

New innovations include expanding AI Companion 3.0 more broadly across the Zoom platform and introducing custom AI agents to orchestrate workflows in Zoom and t ...

Zoom Communications< today announced the introduction of new workflow capabilities across Zoom Workplace, Zoom phone and Zoom CX, expanding its enterprise agentic AI platform. Zoom’s agentic AI ...

Discover how Zoom's expanded agentic AI platform automates workflows in meetings and calls. Learn more about this ...