As businesses continue to make use of public cloud services, they need to develop a model for how the cloud fits into their processes and workflows. I am fortunate to lead a technology division for an ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

FRAMINGHAM, Mass.--(BUSINESS WIRE)--An organization's processes, assets, and even products have become a living ecosystem of communication, cognition, and collaboration due to the increasing ...

AI is everywhere and nowhere at the same time. Every week brings another headline about breakthroughs, pilots, or fears of being left behind. For CIOs, the harder question isn’t what AI can do but ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...

Cutting SaaS licenses may save money fast, but without clear ownership and process, you’ll just trade spend for chaos. When I was brought into a large digital transformation program as a subject ...