Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

Christine Horton attended ServiceNow’s London AI Summit for CRN UK this week to report on her top takeaways on the new launches, the vendor’s strategy on AI governance and what MSPs make of its AI cap ...

eLuminous Technologies transformed a Tier-1 Indonesian ISP’s legacy CRM into a unified ServiceNow platform, automating customer onboarding, billing, and incident management while providing real-time ...

Visa is using AI agents to streamline payment disputes, while Mastercard launched "digital executives" for small businesses.