Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

Christine Horton attended ServiceNow’s London AI Summit for CRN UK this week to report on her top takeaways on the new launches, the vendor’s strategy on AI governance and what MSPs make of its AI cap ...

eLuminous Technologies transformed a Tier-1 Indonesian ISP’s legacy CRM into a unified ServiceNow platform, automating customer onboarding, billing, and incident management while providing real-time ...

Visa is using AI agents to streamline payment disputes, while Mastercard launched "digital executives" for small businesses.

Enterprises seeking to make good on the promise of agentic AI will need a platform for building, wrangling, and monitoring AI agents in purposeful workflows. In this quickly evolving space, myriad ...

Morgan Stanley Technology, Media & Telecom Conference 2026 March 4, 2026 3:20 PM ESTCompany ParticipantsWilliam McDermott ...

Federal agencies navigating staff cuts are seeing value in technology lifecycle management supported by cutting-edge tools.

ServiceNow is built to win in enterprise AI with sticky workflows, resilient pricing, and an app ecosystem. Read why NOW ...

Integration enables organizations to manage vulnerabilities in a single location for faster remediation and a stronger security posture Contrast Security, ADR and Runtime Security leader,today ...

Abstract: Traditional malware detection techniques often struggle against the sophisticated obfuscation methods employed by modern malware. To address this challenge, this paper proposes HyperMD, a ...