Clinical data management is entering a new phase as AI automates EDC build, shortens timelines, and enables data teams to focus on quality.

In this example, software does not disappear. It becomes the execution substrate that agents orchestrate in the background, like the systems of record (the authoritative systems where core business ...

Resistance to changes in payroll technology is commonly tied to uncertainty, lack of involvement, and limited clarity around expectations.

CIO Monica Caldas sits with Martha Heller, CEO of Heller, to discuss balancing integrity with experimentation, avoiding pilot ...

To achieve success, organizations of all sizes across industries need to be adaptable to change. While change is constant in almost every organization, managing change is easier said than done.

For decades, public managers and CIOs have spoken of “managing change.” They designed workshops, built communication plans and rolled out initiatives with clearly defined beginnings, middles and ends.

“If ever there is a misnomer, it’s change management. It rarely causes change—and it’s almost always mismanaged.” That’s how Phil Gilbert, former head of design at IBM, opens his new book Irresistible ...

Managing change during a major technology implementation requires a clear vision, strong communication, thoughtful process review, effective training, teamwork, stakeholder buy-in, and executive-level ...

Call center burnout isn’t just a staffing issue. It’s a warning light that today’s change management tactics aren’t keeping up. Across industries, companies face mounting pressure to rewire how ...

Elissa Tucker is Principal Research Lead, Human Capital Management (HCM), at APQC. Drawing on more than 20 years of experience in human resources research, writing and advising, Elissa develops and ...

Traditional change management advice emphasizes gradual tactics like pursuing “small wins,” building coalitions, and pitching pilots that require minimal investment. In stable times, these approaches ...