BOSS Solutions recognized by Gartner Digital Markets for 2026 customer service excellence across BOSSDesk and BOSS811.

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. HappyFox Service Desk provides businesses with simple, ...

People wanting to access most city services now go to the T.M. Franklin Cownie City Administration Building. What to know about the new City Hall.

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Stuck on a problem with your Starlink satellite internet, and seeking help? These tricks for reaching a rep actually work. (Also, see one that never does.) From the laptops on your desk to satellites ...

Local service professionals using Front Desk have, on average, 20 percent higher job conversion and 28 percent higher customer satisfaction ratings SAN FRANCISCO--(BUSINESS WIRE)--Thumbtack, the ...

The company released a statement last week disclosing that an “unauthorized external party” managed to obtain “contact information relating to consumers who had contacted our customer service help ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Review the best customer service software options for support teams to explore this coming year. Many factors contribute to a great customer experience, and your customer support software is at the ...

Unite.AI is committed to rigorous editorial standards. We may receive compensation when you click on links to products we review. Please view our affiliate disclosure. The AI customer support market ...

Becoming an Accredited Customer Service Representative (ACSR) in the insurance industry can be an excellent career choice, especially for individuals who have a passion for helping people. At first ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...