A lot of the more popular auto parts stores have done well on the American Customer Satisfaction Index, but one, perhaps ...

Entrepreneurs aren't buying advice anymore. In 2026, outcome-based and done-for-you business models win by delivering real ...

The overall car dealership experience has improved over the last year, but some brands have a lot of catching up to do.

Real-time customer signals are everywhere. Every click, product interaction, service inquiry and loyalty event generates data that promises insight into intent and behavior. Yet, for many businesses, ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Societe Generale has joined LSEG’s model marketplace as a provider of ...

Google rolled out a brand new experimental AI tool last Thursday called Project Genie. By Friday, video game stocks were tumbling as a result. Gaming industry giants like Unity Software, Roblox, ...

The beginning of a new year presents the perfect opportunity to evaluate your business practices and infuse them with fresh thinking. As an entrepreneur, approaching 2026 with an innovative lens isn’t ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

Tesla CEO Elon Musk, who turned an upstart electric vehicle maker into an industry-changing powerhouse, is pulling the plug on the two models that helped get him there, as he struggles with another ...

Medicare will significantly expand the use of prior authorization (PA) and post-service review for select services beginning next year, and private contractors will be permitted to use artificial ...

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