Google Gemini ranked highest for customer satisfaction in ACSI’s 2026 AI study, beating Copilot, ChatGPT, Claude, Grok, and ...

An emerging customer conversation technology will be a revolutionary AI-powered platform that redefines how enterprises ...

PolyAI's new Agent Development Kit lets enterprise developers build on CX AI agents using their own IDEs, coding assistants ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

Need better stock visibility and smoother fulfillment? Here are the best inventory management software options we've tested ...

Network Rail is the backbone of the UK’s railway infrastructure, responsible for maintaining over 20,000 miles of track, 30,000 bridges, and 20 of the country’s largest stations across England, ...

Apple today launched its new all-in-one Apple Business platform, debuting the refreshed Apple Business web portal and accompanying app. Apple Business aggregates several of Apple's prior ...

When choosing a bank, customer service can be just as important as interest rates or account features. Whether you prefer the convenience of online banking or the reassurance of walking into a branch, ...

Angoor AI, an AI-native customer interaction platform, has raised Rs 2 crore in a pre-seed funding round led by Venturizer, with participation from angel investors including Uday Sodhi, Tarun Billa, ...

Hims & Hers disclosed a data security incident affecting a limited number of individuals after unauthorized access to its customer service platform earlier this year. The company said it discovered ...

Most brands treat customer service as a cost to minimize. The ones growing fastest treat it as a channel to monetize. Text is built for the second group. What Text actually does in plain terms and how ...