Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Salesforce is building out its library of pre-wired artificial intelligence agents to take on manual, administrative work on ...

In this example, software does not disappear. It becomes the execution substrate that agents orchestrate in the background, like the systems of record (the authoritative systems where core business ...

This piece shows why AI agents crossing domain boundaries require verifiable, real-time delegation and cross-domain revocation.

Nitin Dangwal, a Competency Head - Salesforce at Cynoteck, is an experienced Salesforce professional... As a leading Customer Relationship Management (CRM) platform, Salesforce emerges as an ...

This language acknowledges a shift in how agentic AI capabilities – digital labor – is discussed and reflects Salesforce’s own pivot to the agentic enterprise, where people use AI agents to get work ...

Garuda Aerospace, a drone manufacturing company based in Chennai, has partnered with Salesforce to update its approach to managing customer data and internal operations as it expands its business.

Salesforce has warned of detected "unusual activity" related to Gainsight-published applications connected to the platform. "Our investigation indicates this activity may have enabled unauthorized ...