Just like algae blooms in the ocean and pollen in the spring, there’s been an explosion in the past year or two of new software, related tools and lingo from the IT and mainstream/consumer side. Some ...

Voice Call Quality Retrieves voice call quality metrics for one or more conversations by ID Conversation Sentiment Retrieves the sentiment for one or more conversations by ID Conversation Topics ...

In response to a resource-intensive, fragmented customer experience, Aterian began shifting all its customer experience (CX) interactions to the Genesys Cloud platform a year ago. A consumer products ...

OpenAI is declaring code red and doubling down on ChatGPT, highlighting the company’s bear case. Then, AWS makes it easier to run AI workloads on other clouds. Subscribe to Stratechery Plus for full ...

The Department of Veterans Affairs is conducting market research on the Genesys Cloud Customer Experience using Magnify Framework Infrastructure as a Service. According to the department’s request for ...

HashiCorp has announced the general availability of version 7.0 of the Terraform provider for Google Cloud, introducing new features focused on improving security and validation across infrastructure ...

Microsoft’s declarative REST and GraphQL API design tool supports MySQL and Postgres as well as Azure databases and works anywhere you can run a Docker container. Microsoft Azure is now so big it’s ...

Google Colab, also known as Colaboratory, is a free online tool from Google that lets you write and run Python code directly in your browser. It works like Jupyter Notebook but without the hassle of ...

Genesys Xperience 2025 is scheduled for September 8–10, 2025, at the Gaylord Opryland Resort & Convention Center in Nashville, Tenn. The event offers both in-person and virtual attendance options for ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the global winners of its 2025 Genesys Orchestrators ...

Abstract: One of the most effective resources for learning application programming interfaces (APIs) is code examples. The shortage of such examples can pose a significant learning obstacle for API ...