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  1. Route: Track Everything In One Place

    Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

  2. Track - Route

    Route transforms generic carrier tracking into an immersive branded experience. Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post …

  3. How to file a claim - Route for Shoppers

    You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …

  4. How to check the status of a claim – Route for Shoppers

    Once you’ve filed a claim on a Route-protected order, you will receive email updates from our team to keep you updated on progress. You may also check on your claim’s progress any …

  5. Shipping Protection & Claims - Route

    Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didn’t want Route Package Protection? File and manage claims Re-Opening Claims by Customers and …

  6. Route

    Route Brand PortalJan 4, 2026 - Jan 11, 2026Route Brand Portal

  7. Route Admin Learning Guide

    Think of it as your own personal admin portal where you will have full visibility into everything happening with Route at your company, as well as where you can contact Support and change …

  8. Route

    Route Brand Portal

  9. How do I return my order? - Route for Shoppers

    Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return & Shipping Protection to your orders. To start a return, visit the brand or …

  10. Customer Service Agent Learning Guide – Route

    Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your …