Part of ServiceNow ITSM and built on the AI-powered ServiceNow AI Platform, Request Management provides an intuitive self-service option for customers and employees to request services, products, …

In this video, we dive into IT Service Management (ITSM) in ServiceNow with a focus on Service Catalog and Request Management. Learn how to create and manage service catalog items,...

This article covers the benefits of service request management, the life cycle of a service request, and steps to create and manage a service request with prerequisites.

ServiceNow Request Management can be used to manage customer service requests. For example, requests for product returns, warranty claims, and support requests.

May 9, 2024 · Discover the essentials of ServiceNow Request Management with our comprehensive guide. Learn how ServiceNow streamlines request processes, enhances customer satisfaction, and …

Learn about the process of submitting service requests through the ServiceNow Service Catalog for efficient service management.

Make it easy to request products, services, and answers—anytime, on any device. Deliver a personalized experience on any device or channel with no extra development needed. Handle …

Sep 23, 2023 · ServiceNow's approach to Service Request Management aligns with ITIL best practices, providing a structured and user-friendly way for organizations to manage and fulfill service requests.

Service Now is cloud-based platform that streamlines IT Service Management (ITSM) by automating workflows, managing incidents, and providing self-service capabilities. It allows organizations to …

Aug 12, 2025 · Service request management in ServiceNow follows a clearly structured process based on proven ITIL recommendations. Every request is recorded, evaluated, fulfilled and documented in …